Terms of service

Welcome to Velox Store. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. General Conditions

Velox Store reserves the right to refuse service to anyone for any reason at any time.

By using this website, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.
  • You will use this website only for lawful purposes.
  • You will not use our products or services for any illegal or unauthorized activity.

2. Product Information

We strive to ensure that all product descriptions, images, pricing, and specifications are accurate.

However:

  • Product colors may vary depending on your device screen.
  • Natural products such as honey may vary in color, taste, texture, and appearance from batch to batch.
  • Product availability may change without notice.

Velox Store reserves the right to modify product information at any time without prior notice.

3. Pricing & Payments

All prices displayed on our website are listed in the applicable store currency.

We reserve the right to:

  • Change prices without prior notice.
  • Correct pricing errors or inaccuracies.
  • Refuse or cancel orders affected by pricing errors.

Orders will only be processed after successful payment authorization or confirmation of a valid Cash on Delivery (COD) order, where available.

4. Order Acceptance

After placing an order, you will receive an order confirmation.

Receipt of an order confirmation does not guarantee acceptance of the order.

Velox Store reserves the right to:

  • Refuse any order.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud or misuse.
  • Cancel orders due to stock unavailability or operational issues.

If payment has already been made for a cancelled order, a refund will be issued.

5. Shipping & Delivery

Delivery times provided on the website are estimates and are not guaranteed.

Velox Store is not responsible for delays caused by:

  • Courier services
  • Customs clearance
  • Weather conditions
  • Public holidays
  • Incorrect customer information
  • Events beyond our reasonable control

Customers are responsible for providing accurate shipping information.

6. Returns & Refunds

Returns, refunds, replacements, and cancellations are governed by our Refund & Return Policy.

By placing an order, you acknowledge that you have reviewed and accepted our Refund & Return Policy.

Food and consumable products are generally non-returnable unless delivered damaged, defective, or incorrect and reported in accordance with our policy.

7. Customer Responsibilities

Customers agree to:

  • Provide accurate information during checkout.
  • Maintain the confidentiality of account credentials.
  • Use the website responsibly.
  • Not engage in fraudulent activities or abuse promotional offers.

Velox Store reserves the right to suspend or terminate accounts that violate these Terms.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Videos
  • Text
  • Designs

is the property of Velox Store or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Prohibited Uses

You may not use our website:

  • For unlawful purposes.
  • To violate any applicable laws or regulations.
  • To distribute malicious software or harmful code.
  • To interfere with website security or functionality.
  • To collect personal information of other users without authorization.
  • To engage in fraudulent or misleading activities.

Any violation may result in immediate termination of access.

10. Limitation of Liability

To the maximum extent permitted by law, Velox Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of our website
  • Purchase or use of products
  • Delivery delays
  • Temporary website interruptions
  • Third-party service failures

Our maximum liability shall not exceed the amount paid for the affected order.

11. Disclaimer

All products are provided on an "as available" and "as is" basis unless otherwise required by law.

Velox Store makes no guarantees regarding:

  • Continuous website availability
  • Error-free operation
  • Uninterrupted access

Natural products may vary in appearance, color, texture, and taste.

Product information provided on this website is for general informational purposes only and should not be considered medical, health, or professional advice.

12. Force Majeure

Velox Store shall not be held liable for delays or failure to perform obligations caused by circumstances beyond reasonable control, including but not limited to:

  • Natural disasters
  • Government actions
  • Pandemics
  • Strikes
  • Transportation disruptions
  • Technical failures

13. Changes to These Terms

Velox Store reserves the right to update, modify, or replace these Terms of Service at any time.

Changes become effective immediately upon publication on the website.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which Velox Store operates, without regard to conflict of law principles.

15. Contact Information

For questions regarding these Terms of Service, please contact:

Velox 
Email: veloxstore.support@gmail.com

By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.