Shipping policy

At Velox Store, we are committed to delivering your orders safely and efficiently. Please review our Shipping Policy carefully before placing an order.

Order Processing Time

All orders are processed within 1–2 business days after successful payment confirmation or order verification.

Processing includes:

  • Order verification
  • Quality inspection
  • Packaging
  • Dispatch preparation

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, promotional events, or unforeseen circumstances, processing times may be slightly extended.

Shipping Time

After dispatch, orders are typically delivered within 5–10 business days, depending on the destination and courier service.

Please note that delivery times are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Customs clearance procedures (if applicable)
  • Remote delivery locations
  • Events beyond our reasonable control

Shipping Confirmation & Tracking

Once your order has been shipped, you may receive a shipping confirmation email or message containing tracking information, where available.

Customers are responsible for monitoring shipment progress using the provided tracking details.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Velox Store is not responsible for:

  • Delays caused by incorrect addresses
  • Failed deliveries due to incorrect contact information
  • Additional shipping charges resulting from customer errors

If you notice an error in your shipping information, please contact us immediately before your order is dispatched.

Delivery Delays

While we strive to meet all estimated delivery timelines, Velox Store cannot guarantee delivery dates.

We shall not be held liable for delays caused by:

  • Courier partners
  • Customs authorities
  • Natural disasters
  • Government restrictions
  • Transportation disruptions
  • Force majeure events

Lost, Damaged, or Incorrect Deliveries

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery.

To investigate and process your claim, you must provide:

  • Order number
  • Clear photos of the package and product
  • A continuous unboxing video recorded from opening the sealed package until the product is fully inspected

Claims submitted without sufficient evidence may not be eligible for review.

Contact Us

For shipping-related inquiries, please contact:

Velox Store
Customer Support Email: veloxstore.support@gmail.com

By placing an order with Velox Store, you acknowledge and agree to the terms outlined in this Shipping Policy.