Privacy policy

Velox Store ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Order details

Payment Information

Payments are processed securely through third-party payment providers. We do not store complete credit card or debit card information on our servers.

Device & Usage Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referral sources

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Deliver products and services
  • Communicate regarding orders and support requests
  • Send order confirmations and shipping updates
  • Improve website performance and customer experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Provide promotional offers and marketing communications (where permitted)

3. Marketing Communications

We may send promotional emails, SMS messages, or marketing communications regarding products, offers, and updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the message.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Measure advertising performance
  • Personalize content and offers

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Advertising & Analytics

We may use third-party services such as:

These services may collect information regarding website interactions to help us improve our marketing and customer experience.

6. Sharing of Information

We do not sell customer personal information.

We may share information with trusted third parties only when necessary to:

  • Process payments
  • Deliver orders
  • Provide customer support
  • Operate website functionality
  • Comply with legal requirements
  • Prevent fraud and security threats

Third-party service providers are required to protect your information and use it only for authorized purposes.

7. Data Security

We implement reasonable technical, administrative, and organizational measures to protect personal information from:

  • Unauthorized access
  • Disclosure
  • Misuse
  • Alteration
  • Destruction

However, no online transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Maintain business records
  • Comply with legal and regulatory obligations

9. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Object to certain processing activities
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

10. Children's Privacy

Our website is not intended for children under the age required by applicable law to independently use online services.

We do not knowingly collect personal information directly from children without appropriate authorization where required.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

12. International Data Transfers

Your information may be processed or stored in countries where our service providers operate.

By using our website, you acknowledge and agree that your information may be transferred and processed outside your country of residence, subject to applicable legal safeguards.

13. Changes to This Privacy Policy

Velox Store reserves the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon posting the revised Privacy Policy on our website.

Continued use of the website after updates constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Velox 
Customer Support Email: veloxstore.support@gmail.com

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.